We are interested in your opinion!

1. How often do you fly from Ostrava Airport?
   • For the first time
   • 1-2 per year
   • More than 3 times per year
2. Main aim of your flight
   • Business journey
   • Holiday
   • Private journey
3. Where did you buy your flight ticket?
   • At the airport
   • Airline sales office
   • Via internet  
   • At a travel agency
   • Other 
4. Which direct destinations would you like to see in our flight schedule in the future?
5. How did you get to the airport?
   • By your own car
   • By bus
   • By train
   • By taxi
   • I was brought by friends
   • Other 
6. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
   • Parking: quality of service
     1 2 3 4 5 
   • Parking: price
     1 2 3 4 5 
   • CCTAXI:quality of service
     1 2 3 4 5 
   • CCTAXI: price
     1 2 3 4 5 
   • Car Hire: quality of service
     1 2 3 4 5 
   • Car Hire: price
     1 2 3 4 5 
   • Public transport (bus, train) quality of service
     1 2 3 4 5 
   • Public transport (bus, train) price
     1 2 3 4 5 
7. Which service did you use at the Ostrava airport? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
   • Airport Information Desk
     1 2 3 4 5 
   • Ticket Reservation Desk
     1 2 3 4 5 
   • Lost Luggage Counter
     1 2 3 4 5 
   • Ostrava Information Service
     1 2 3 4 5 
   • Luggage Shrink Wrapping
     1 2 3 4 5 
   • Luggage storage
     1 2 3 4 5 
   • ATM
     1 2 3 4 5 
   • Children’s play area
     1 2 3 4 5 
   • Nursing room
     1 2 3 4 5 
   • Business Lounge
     1 2 3 4 5 
   • Toilets (WC)
     1 2 3 4 5 
   • WIFI
     1 2 3 4 5 
   • Other – please specify: 
     1 2 3 4 5 
8. What other service would you welcome at the Leoš Janáček airport?
9. Which stores / restaurants have you used at the Leoš Janáček airport? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
   • Fast food – Bistro Gastro-flight: quality of service
     1 2 3 4 5 
   • Fast food – Bistro Gastro-flight: price
     1 2 3 4 5 
   • Fast food – Bistro Gastro-flight: personal
     1 2 3 4 5 
   • Mattoni Grand Café: quality of service
     1 2 3 4 5 
   • Mattoni Grand Café: price
     1 2 3 4 5 
   • Mattoni Grand Café: personal
     1 2 3 4 5 
   • Relay: quality of service
     1 2 3 4 5 
   • Relay: price
     1 2 3 4 5 
   • Relay: personal
     1 2 3 4 5 
   • Aelia Duty Free Shop: quality of service
     1 2 3 4 5 
   • Aelia Duty Free Shop: price
     1 2 3 4 5 
   • Aelia Duty Free Shop: personal
     1 2 3 4 5 
10. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
    • Connection to the airport
      1 2 3 4 5 
    • Continuity of air links
      1 2 3 4 5 
    • Directions and signs on the airport
      1 2 3 4 5 
    • Check-in
      1 2 3 4 5 
    • Security control
      1 2 3 4 5 
    • Passport control
      1 2 3 4 5 
    • Displaying and giving information
      1 2 3 4 5 
    • Information on our website
      1 2 3 4 5 
    • Cleanliness and tidiness
      1 2 3 4 5 
    • AC conditions
      1 2 3 4 5 
    • Other – please specify: 
      1 2 3 4 5 
11. Did you experience any inconvenience while being at the airport? Please specify.
12. Your recommendations for the quality of service:

* - Takto jsou označena povinná pole.